I am writing for the purpose of sharing my experience as an IL resident since Nov. 5, 2019 and to express my gratitude for creating the facility which I proudly consider as my home. — Merle N.
As a retired Engineer who had corporate responsibilities and experience in management, I perhaps see operations of Traditions differently than other 92 year old residents and I therefore wanted to share my comments.
Beginning at the top, your Executive Director Brian, is truly the “GLUE” that keeps all facets of the total operations fully functional. His seemingly endless energy and attention to details has allowed him to stay ahead of the myriad of problems which occur with opening a brand new LTC facility and then operating it under the prolonged attack of COVID. One can only imagine the magnitude of stress he has absorbed. His door is always open to both residents and apparently staff. He listens attentively without interruption and then gives an appropriate response with a plan for solving any problems. He has a deep seated sense of humor and keeps dialogue light, comfortable and yet specific. Smiles are always included in his response.
Managers of the complex of the various departments echo Brian’s commitment, efficiency, and flexibility, sharing responsibilities when conditions require it. To the residents, it is evident who is responsible for each department. Again, all dialogue is specific, low key and comfortable for those involved. Residents who are habitually loud and outspoken are skillfully calmed.
The operating floor of the total facility is much more complex in its details as it clearly involves governing regulations, authorized contracts, communication, individual circumstances, employee qualifications, and others.
The dining room servers, cleaning staff and medical aids which residents have contact with are intent with their specific duties, have varying efficiencies, seemingly happy, sometimes smiling although it’s difficult to see with the constant wearing of masks, many calling residents by their first name. Employees manning the front desk are always friendly, know residents by name and have done an outstanding job in meeting the horrendous demands caused by COVID. Many times large groups of outsiders are bunched together trying to sign in or out, ask directions, get N95 masks etc., yet the person behind the desk remains calm, pleasant and efficiently sorts through the questions and any problems and calmly returns to the front door of our facility.
If you have been able to read at least some of my unsteady, left handed writing, you are aware that I am truly grateful to live here in Traditions at Camargo and do fully appreciate the endless efforts being made by Brian and his entire staff to provide a safe, efficient and comfortable loving home for those of us who are in the twilight of our long lives. - THANK YOU."